Terms and Conditions – Europ Assistance Singapore

  1. Introduction

1.1 Welcome to a platform operated by EUROP ASSISTANCE SINGAPORE Company (called separately and collectively “EUROP ASSISTANCE SINGAPORE”, “We”, “Us” or “Our”). EUROP ASSISTANCE SINGAPORE is responsible for all applicable privacy laws and regulations (“Privacy Protection Law”) and adheres to respecting the rights and respecting the privacy of users of Europ Assistance website. (We refer to the sites and services that we provide as described on our site as a whole, “Services”). “Users” means users that shared personal information on the website when they booked for a service. We are aware of the importance of the personal information you provide to us and believe that we have a responsibility to properly handle, protect and process your personal information. This privacy policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose and / or process the personal data you provide to us and / or your data that we hold, whether present or future. Before you give us any personal information, please read this privacy policy carefully. If you have questions about these data or our privacy practices, please contact us at +603 2302 0000 or ops.sg@europ-assistance.sg  .

1.2 “Personal information” means information about a person, whether true or false, that can be used to identify that person’s identity. Examples of common personal information include name, email and phone number.

1.3 By booking a service with us, you acknowledge and agree that you accept the terms, conditions and / or policies set out in this privacy policy and that you consent to us collecting, using, disclosing and / or process your personal information as specified in this privacy policy. If you do not allow us to process your personal information as specified in this privacy policy, please do not use the service or access to the site.

  1. When will EUROP ASSISTANCE SINGAPORE collect personal information?

2.1 We will / may collect your personal information:

(A) When you book a service with us and submit the application form

(B) When you provide any information relevant to your communication with us

(C) When you contact us, for example via telephone or email

(D) When you give us comments or complaints

(E) When you submit your personal information to us for any reason

The above policy is not cited in detail and is only a general example when we collect personal information about you.

2.2 We may collect, use, disclose and / or process this information only for the services related to EUROP ASSISTANCE SINGAPORE.

  1. What personal data will EUROP ASSISTANCE SINGAPORE collect?

3.1 The personal data that EUROP ASSISTANCE SINGAPORE may collect includes but is not limited to:

  • Name
  • email address
  • Address
  • Bank account details and payment information
  • Contact number
  • Personal information that you may provide to us via the site

3.2 If you do not wish us to collect the above data / personal information, you may cancel at any time your booking via the site or by providing a written request to our data protection staff. You can read more about cancellation in the section below.

3.3 When you use a credit card to perform transactions on the site you are providing your information to an external service provider. By connecting, the information you provide to external service providers is subject to the relevant privacy policies of those external service providers. EUROP ASSISTANCE SINGAPORE will not be able to access that information and not collect your credit card details.

  1. Viewing webpages

Your device will send information which may contain your personal information which will be recorded by the web server when you browse our web. This generally includes but is not limited to the computer’s IP address, Operating system Name / version of the browser, Cited webpage, The requested page, date / time, and sometimes may include “cookies” (which you can disable using your device preferences) to help the site remember your last visit.  In addition, this information will be used anonymously to help us understand how visitors use our site.

  1. Cookies

5.1 We may use “cookies” or other features to help us improve the sites and services that we offer or help us provide new services and features. “Cookies” are identifiers that we send to your device to help us remember your device and tell you about how and when you use or visit a service or site, the number of users, and to monitor the movement of our site. We may link cookie information to your personal information.

5.2 You may refuse the use of cookies by selecting the appropriate setting on your device. However, please remember that if you refuse the use of cookies you may not be able to use the full functionality of the site or service.

  1. Support

We provide customer service support via email and phone. To provide customer support we will ask for your email address and contact number. We use only the information provided by customers who request support.

  1. Surveying

From time to time, we may request information from users through surveys. Participation in these surveys is entirely voluntary. Therefore, you can choose whether to share your information with us or not.

  1. How do we use the information you provide us?

8.1 We may collect, use, disclose and / or process your personal data for one or more of the following purposes:

(A) In order to consider and / or process your submission / transaction with us or your transactions or communications with third parties through the service

(B) To accept, complete, or manage transactions and / or follow requests regarding your services and notify you about service issues

(C) to identify and / or verify

(D) In response to legal process or comply with or in accordance with applicable laws, Government regulations or regulations under the relevant consideration power including but not limited to compliance with the requirements to make disclosure of the information compliant with the law that EUROP ASSISTANCE SINGAPORE or its related companies or affiliates must comply with

(E) Any other purposes that we have informed you at the time of your consent

8.2 Because the purpose for which we will collect, use, disclose and / or process your personal data depends on the immediate situation the above objectives may not appear above. However, we will notify you of such objectives at the time you request your consent. Unless the processing of relevant information without your consent is in accordance with the law on personal data protection.

  1. How does EUROP ASSISTANCE SINGAPORE protect and preserve the personal information of customers?

9.1 We apply various security measures with a variety of best efforts to ensure that your personal information in our system is safe. The user’s personal information is stored on a secure network and can only be accessed by a limited number of employees.

9.2 We will treat your personal information in accordance with the law regarding personal data protection and / or other relevant laws.  We will destroy or anonymously your personal information as soon as reasonably believed that

(i) the purpose of collecting that personal data no longer corresponds to the preservation of that personal information

(ii) It is no longer necessary to maintain such personal data for legal or business purposes, and

(iii) There Under applicable law We may securely destroy your personal information without notice.

  1. Is EUROP ASSISTANCE SINGAPORE disclosing information collected from visitors to third parties?

10.1 In our business operations, we may need to disclose your personal information to third party service providers, agents and / or affiliates.  It may process your personal data on our behalf or in any other way for at least one of the purposes listed above. Such third parties include but are not limited to:

(A) Affiliates Companies in our group and related companies

(B) Laboratory and/or Health services providers that we use to support the services we provide to you.

10.2 We may need to share statistical and demographic information about users and the use of our users for advertising. This information will not include any information that may be used to uniquely identify you or to search for personal information about you.

  1. Information collected by third parties

11.1 Our site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files stored on your computer, to help websites analyze user behavior. use Information that cookies generate about website usage (Including your IP address) will be sent and stored on the server by Google. In the United States, Google will use this information to assess website usage. Compile reports about website activity for website service providers. And provide other services in connection with the activity of the website and the use of the internet, Google may also send this information to third parties as required by law. Or when such third parties process data processing on behalf of Google, Google will not associate your IP address with other data that Google maintains.

  1. Will EUROP ASSISTANCE SINGAPORE transfer your data abroad?

Your personal information and / or data may be transferred, stored or processed outside of the country. Most of your personal information will be processed in SINGAPORE.

  1. Ways you can choose to  request access and / or correction of personal information

If you wish to change or modify the subscription by email Please let us know by sending an email to ops.sg@europ-assistance.sg .

For requests to correct personal information once we have enough information to process, we will:

(A) Modify your personal information within 30 days. Please remember that the law on personal data protection may exclude certain types of personal information from requests for correction including specifying times when we need to be resolved in various situations (even if you have requested) and

(B) We will send modified personal information to all organizations for which we have disclosed personal data within one year before the date of correction unless that organization does not need the personal information that has been modified for legal or business purposes

  1. For any questions, concerns or complaints, please contact us :

Please contact us immediately at: ops.sg@europ-assistance.sg

  1. Terms and conditions

Please read carefully the terms of services that will be included in your email you will receive after booking the service.

Login Account

Already a Celina Customer?

Invaild email address.

6 or more characters, letters and numbers. Must contain at least one number.

Your information will nerver be shared with any third party.